Reputation Management – 6 Techniques To Protect Your Business Brand

reputation-management-techniques

Reputation management is often ignored until an emergency arises.  Do you know what is being said about your brand?  Do you want to take a proactive approach to managing your good name?  We are going to show you five simple methods to manage your reputation and in the process, build online trust.

Many business owners realize that online reputation management is necessary these days. Trust is one of the most valuable assets your company has.  It is also one of the easiest to lose and hardest to recover.  Even if you are not running an online business, people are talking about you on the Internet. You need to be on top of everything being said. While it is possible to hire a professional to handle your reputation, it is also possible to do this yourself.

6 Reputation Management Strategies

With the proper technique, anyone can do their own reputation management. It is up to you to decide if the cost of handling the research in house is worth more than outsourcing it.  One thing is certain:  No hired gun is going to care more about your business than you do.  If you are like me, your business is your baby.  You will protect it at all costs.

1. Setup a monitoring system to hear what is being said about your brand.

There are several options for social listening using alerts.  You can check them out in my embedded Social Listening list.  Each one of them helps you monitor your brand by alerting you to mentions of your name (or other keywords) on the various social networks, blogs and commenting systems and forums.

They all function very similarly.  Set up your alerts.  You should create alerts for your business name, as well as your own name. You may also want to set up an alert for your industry or other relevant keywords. For example, if you run a vegan bakery you would want to be notified of any news on other vegan bakeries in the area.   For a more in-depth look at TalkWalker or Mention, please see this article I wrote for Steamfeed.  You can opt to receive these notifications every day or every week. It’s best to stay on top of them, so once a day is often the best choice.

Headline for Social Listening Tools & Resources
 REPORT
17 items   3.3k views

Social Listening Tools & Resources

Tools to help you monitor social channels.

Source: http://socialnotz.com

Social Listening Tools & Resources | Google Alerts - Monitor the Web for interesting new content
Google Alerts are email updates of the latest relevant Google results (web, news, etc.) based on your queries.
Social Listening Tools & Resources | mention - your media monitoring application

Media monitoring made simple. Work smartly as team. Community management, wherever your are. Analyze your visibility.

Social Listening Tools & Resources | Talkwalker: Social media monitoring tool & social media analytics
The most easy to use social media monitoring tool with superior data quality, social analytics and reporting features. Add power to your social media listening, analysis, reporting and engagement efforts.
Social Listening Tools & Resources | Newsle - News About Your Network
When your friends & colleagues make the news, we make sure you know. Never miss an article about someone who matters to you.
Social Listening Tools & Resources | Infoxicate - Your personal notification service. Hand made, custom tailored just for YOU!
Infoxicate's craftsmen will custom tailor notifications about anything you can think about!
Social Listening Tools & Resources | Google Trends

Explore Google trending search topics with Google Trends.

Social Listening Tools & Resources | Twitter Search, Monitoring, & Analytics | Topsy.com
Topsy Social Media Analytics allow you to search by time and place, set alerts, and analyze sentiment for every tweet ever made. Search our entire database free.
Social Listening Tools & Resources | Real Time Search - Social Mention
Social Mention is a social media search engine that searches user-generated content such as blogs, comments, bookmarks, events, news, videos, and microblogging services.
Social Listening Tools & Resources | How Far Did Your Tweets Travel? | TweetReach
Twitter reach metrics, statistics and analysis for marketing and PR professionals.

10

Home

Social Listening Tools & Resources | Home
Measure your social ROI, identify leads and integrate into existing marketing tools with Viralheat’s unified marketing suite. See how Viralheat boosts social
Social Listening Tools & Resources | Sysomos Career
Sysomos is the leading provider of social media monitoring and analytics tools. Features include Sentiment Analysis, Workflow Management, Facebook and Twitter integration.
Social Listening Tools & Resources | Icerocket, blog search, Blogs, search
Real-time blog search engine. Trends tracking.
Social Listening Tools & Resources | Cliptone - share your world through clips!
Cliptone is a way to share your world through clips. Add fun voice filters, music tones, and share.
Social Listening Tools & Resources | DataRank | Social Media Listening & Analytics Tools

DataRank is a leading social analytics company. We monitor online conversation so that our customers can gather valuable comments and insights about their brand. We have demonstrated success with Fortune 100 companies who use DataRank for consumer insights. From increasing distribution and revenue to protecting their brand’s reputation, DataRank has assisted many companies with their marketing strategy. Our dedicated social analytics platform offers a variety of tools to help businesses perform competitive analysis before releasing a new product, monitor the social media conversation about their brand, track a social media campaign, and much more.

Social Listening Tools & Resources | Brand24 - Social Media Monitoring & Analytics Tool

Brand24 gives you instant access to mentions about your brand across the web.

2. Search the web.

Apart from alerts, you can also do Google searches to see what is being said about your company. Don’t forget to search Google images. You may find photos relating to your business with reviews. Searches will let you know exactly what people are seeing when they look for more information on your company.  For a really great overview of using search engines for building online trust, take a peek at this post by Jackie Bigford.

SocialNotz Google Image Search

3. Solicit good reviews

Testimonials and positive reviews are the next best thing to word of mouth advertising and as such, they are the perfect reputation management tool.  They can persuade potential customers to give you a chance instead of the competitor down the road.   Positive reviews on location based sites such as Google Maps/Google Local or Yelp are especially powerful because 60% of mobile searches result in a phone call or a similar action.

While you can’t tell anyone what to write, you can certainly ensure that they get excellent service. You might put a card in the purchase package to remind them to leave a review on a specific site if they enjoyed the service.  Not only do positive online reviews help impart trust, they have the added benefit of  standing out more in the search results as rich snippets.  Having testimonials and good reviews can help persuade people to at least consider doing business with you. Meanwhile, good reviews on sites such as Google Maps or Yelp can encourage people to click to learn more about what you have to offer from among a list of competitors.

sugar plum fairy boca review   Google Search

4. Replace negative content with positive.

Notice a few articles that rant against your company in the Google searches? If there are negative reviews on the first page of the search results, you need to move those down as quickly as possible.

One of the best reputation management techniques is to eliminate bad reviews by promoting good content. Guest posts on popular blogs can help. You can also add posts to sites such as Squidoo or Tumblr. These two sites tend to rank well.  In this type of a situation, it is definitely a case of quantity over quality.  Pump out as much content as you can to dilute the negative impact.

Another factor to consider is claiming your username.  Everywhere.  You want to make sure that no one else – especially someone who may not care about their reputation like you care about yours – has a chance to register a username that could be misconstrued for YOU.   There are several username tools to do this for you automatically.   (See the List.ly below).

You do not need to use all of the available options.  Who has time for that?  However, by claiming them, you are assured that no one else can claim them.  Another benefit is that the more usernames you claim, the easier it is for you to be contacted.  An angry customer is going to want immediate satisfaction, even if it comes from an anonymous complaint because they could not find you.

Headline for Username Management
 REPORT
6 items   2.99k views

Username Management

Source: http://socialnotz.com

Username Management | Check Username Availability at Multiple Social Networking Sites

Check to see if your desired username or vanity url is still available at dozens of popular Social Networking and Social Bookmarking websites. Promote your brand consistently by registering a username that is still available on the majority of the most popular sites. Find the best username with namechk.


Username Management | Check Usernames - Social Media Username Search Engine

Username Search for the most popular Social Media and Social Networking sites. Check for your brand, trademark, product or user name on 160 Social Networks.


Username Management | Just Delete Me | A directory of direct links to delete your account from web services.

A directory of direct links to delete your account from web services. Find out how to delete your Facebook, Twitter, LinkedIn accounts and more.


Username Management | KnowEm Username Check for Social Networks, Domains and Trademarks

Check username availability on over 550 social networks in social media, domain names and the USPTO Trademark database to see if your company, brand, product, or username is available or taken


Username Management | NameChecklist - Find your name the easy way!

Find your name the easy way! Use namechecklist to check if your brandname, username, domain and vanity url are still available on the worldwide web.


Username Management | Username Availability Checker - Social and Domain Name Search

Check name availability across multiple social networking websites and domains. Quickly search social profile and domain name statuses.


5. Link to positive content.

Use all your social media resources to boost positive reviews of your site by linking to the best articles. Link from Twitter, Facebook and Pinterest. Mention the site on your blog. These backlinks can help move the positive reviews up in the search engine results.

Another area to focus on is your About Us page.  This is your opportunity to put your best foot forward.  Fill it with customer testimonials, embedded tweets from happy clients, warm friendly images of your staff, your store, the essence of who you want the world to see.

6.  Harness the collective power of your employees.

The best way of doing this is by using a service such as Addvocate.com  From their website:  “Imagine you could join the conversation your employees are having about your brand, figure out who they are, and validate them for it. Addvocate makes it easy to track the social voices of your business, foster a sense of community, and empower that community to be heard”.  Your employees’ collective reach is often far more significant that the reach of your individual business.  Utilize that asset…your human, social asset.   Use their voice to amplify your brand’s message.

Addvocate

Summary

Continuous reputation management is required to ensure that your company’s best side is always presented on the Internet. Whether you have an online store or not, you need to be aware of what people say about your business. Then take action to keep the best information in front of searchers. It can take some serious work, but the results are well worth it.

Do you manage your reputation?  What have you found to be the most effective tool?  Please let us know your best reputation management tip in the comments below.

Summary
Article Name
Reputation Management - 6 Techniques To Protect Your Business Brand
Description
Reputation management: 6 tips to manage, protect and restore your brand's reputation online and rebuild trust.
Author
Kimberly

Kimberly

CEO at SocialNotz
Marketing Manager at Social Media Examiner. Digital Strategist. Founder of the Social Media Mentors community on Google+. Technology Geek.
Kimberly

@kimreynolds

Christ follower | Marketing Manager @SMExaminer | Digital Strategist | Paid Media | #IndieFilm | #VR #AR #Technology
How To Get Your Small Business Started With Content Marketing https://t.co/3YP65QEXxY via @coxbusiness - 3 hours ago
Kimberly
Kimberly
About the Author

Kimberly

Marketing Manager at Social Media Examiner. Digital Strategist. Founder of the Social Media Mentors community on Google+. Technology Geek.

10 Comments

  1. Kim, you continue to amaze me with your expertise and the ease with which you explain techie stuff…you know how techie I am ..LOL! You are always on the cutting edge, as we all know how fast technology changes and how important it is to stay ahead or get left behind. :-)

    • You’re too kind Jackie. We make a great team because our skill sets complement each other. Thank goodness you are so wonderfully talented at outreach and engagement. That frees me up to delve into the techie stuff that I love so much.

Leave a Reply